Below are some frequently asked questions that address common concerns our clients have before making a purchase.
If you have any other questions, please feel free to send them to fzhbpp@gmail.com..
Filter by Topic
All
- All
- About Products
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 1-8 hours!
About Products
Q: How do I choose the right size?
A: Our reading pillows are sized to match standard US mattress widths — Twin, Full, Queen, King, and California King — so just pick the size that matches your bed. We also offer a more compact 60 cm (approx. 23 inches) size designed for single-person use. Check the exact dimensions on the product page, or email us at fzhbpp@gmail.com and we will help you choose.
Q: What fabrics and materials do you use?
A: Our pillows are made of 100% cotton or a cotton-linen blend. Our floor sofas are made of 100% polyester. All of our fillings are OEKO-TEX certified Class I — safe for babies and young children.
Q: How do I clean my WOWMAX product?
A: Most pillow covers are removable and machine washable (cold, gentle cycle, air dry). Floor sofa covers can be spot-cleaned or removed for washing — check the care label on your product or the Care Instruction page.
Q: Where do you ship?
A: We currently ship to addresses within the United States only, via FedEx, UPS, GOFO, and USPS.
Q: How long will my order take?
A: Orders are processed within 1 business day and dispatched within 2 business days. Delivery typically takes 4–6 business days after dispatch.
Q: What is your return policy?
A: 30-day returns on items in new, unused condition with original packaging. If the item is defective, damaged, or wrong, we cover return shipping; if you changed your mind, you cover it. Email fzhbpp@gmail.com first to start a return.
Q: Can I change or cancel my order?
A: Yes — as long as your order has not shipped yet. Email fzhbpp@gmail.com with your order number as soon as possible and we will take care of it.
Q: How do I track my order?
A: You will receive a tracking number by email once your order ships. You can track it on the carrier's website: FedEx.com, UPS.com, gofo.com, or USPS.com — or use the Track Order page on our site.
Q: Are your reading pillows firm enough for back support?
A: Yes — our reading/backrest pillows use high-resilience filling designed to keep its shape and support your back, neck, and arms while reading, working, or gaming in bed.
Q: Do you offer other colors?
A: The colors you see on the product page are all we offer — we do not make custom colors. Use the color selector on the product page to see every available option.
