SHIPPING INFO
We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

PROCESSING TIME
The processing time is the time we need to process your shipment after we receive your order and physically dispatch it. It is usually 1 business day.

Please note that the processing time may be longer if your personal shipping info is wrong, or your address undeliverable, or other unexpected issues come up. In that case, we will contact you within 24 hours.

EXPRESS DELIVERY VIA UPS/USPS/DHL
All WOWMAX products will be shipped to you via UPS/USPS/DHL and at the moment, we only ship to the United States.

Your order will be shipped out from US and it will be shipped within four working days

Please understand that there may be delays in shipping time for unforeseen circumstances (i.e.: customs clearance, weather issues) that occurred during the shipment process. However, for the majority of the time, your packages will arrive within the aforementioned period.

NOTE: Fedex/APO/FPO/DPO addresses are not eligible for delivery. PO Box addresses are also not allowed, but UPS/USPS/DHL may kindly deliver the package to PO Boxes in some cases. However, any loss caused by the PO Box address is not our responsibility, so please provide a physical address if possible.

Free shipping on all European and American orders

We offer free shipping to US customers.
Additionally, we are doing our best to bring in more shipping options for our customers.

MISSING OR LOST PACKAGES
If you find yourself without a package when your shipment status reads "Delivered", you must reach out to UPS/USPS/DHL and ask for a case ID regarding the package investigation.

Then, please share that ID with our customer service at fzhbpp@gmail.com and our representative will help you further.

***To receive full compensation for your lost package, it is indispensable that you notify our customer service within a month of the claimed fulfillment date since we only retain your shipping records for up to a month.

TAXES AND CUSTOMS
Any additional fees (i.e.: import tax, duties, foreign transaction fee, customs) for your packages are not covered in the payment you made at checkout. As the consignee, the importer of record, you are to abide by the regulations of your area of residence and assume responsibility for these applicable charges that may occur. And please be noted that we do not have control over these fees.
Note:
1.If customs duties are imposed in the recipient’s country/region, the taxes will be paid by the customer.
2.The cost incurred due to the buyer’s delivery delay or address modification shall be borne by the buyer.
3.The buyer need to pay for the cost incurred due to the buyer's cancellation or return of the order halfway for personal reasons.

DELIVERY FAILURE DUE TO ABSENCE / UNCLEAR ADDRESS

From time to time, a failed delivery attempt does happen due to an incomplete/unclear address or your absence at the time of delivery.

To prevent such mishappening, our team will reach out to you via email to notify you of this issue. If, despite our efforts to get in contact with you to resolve this issue, you don't respond to us promptly, the package will be either discarded or returned to us. In that case, you will receive a refund with the return fee deducted.

Additional Notes
1.The local logistics deliver packages on business days (Mon. - Fri.). Therefore, to ensure your parcel will be delivered to you safely and punctually, please provide your shipping address in which you can receive the package on workday. Please make sure your phone is on because the shipper might contact you via phone.
2.Some shipping services may need the customer's signature to complete the delivery. If we ship the package to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or an authorized person are at the delivery address.
3.We do not have the authorization to edit the shipping address of the order, unless the customer requests a change through our customer service. The address on the shipping label is printed out exactly as the customer provided when placing the order.

You can find answers in our list of FAQ for more information.