Shipping Policy

SHIPPING INFORMATION
WOWMAX currently ships to addresses within the United States only.

CARRIERS
We ship via FedEx, UPS, GOFO, and USPS.

PROCESSING TIME
Orders are processed within 1 business day. If there is an issue with your shipping information (incorrect or undeliverable address) or other unexpected circumstances, processing may take longer — we will contact you within 24 hours.

DISPATCH & DELIVERY TIME
Orders are dispatched from our US warehouse within 2 business days. Delivery typically takes 4–6 business days after dispatch. Delays may occur due to weather or other carrier issues.

SHIPPING COST
Shipping is FREE for all orders within the United States.

ADDRESS NOTES
APO/FPO/DPO addresses are not eligible for delivery. PO Box addresses are not recommended: while carriers may occasionally deliver to PO Boxes, we are not responsible for any loss resulting from PO Box delivery. Please provide a physical street address whenever possible.

MISSING OR LOST PACKAGES
If your tracking information shows "Delivered" but you have not received your package, please contact the carrier (FedEx, UPS, GOFO, or USPS) right away to open a case and obtain a case ID — and contact us immediately at fzhbpp@gmail.com with the case ID so we can help you resolve it. To qualify for compensation for a lost package, please notify us within 30 days of the shipment date, as we retain shipping records for 30 days.

FAILED DELIVERY
If delivery fails due to an incomplete address or because no one was available to receive the package, please contact us as soon as possible at fzhbpp@gmail.com so we can work it out together. If the issue cannot be resolved, the package may be returned or discarded, and any refund issued will exclude return shipping fees.