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Question After Purchase

Track Order

Q: “WHY HAVEN'T I RECEIVED MY PARCEL YET?”
Once the parcel has been shipped. We will post the tracking number on the website.You can check the status.If not,you can send us a e-mail. Our colleague will answer you.
Q: “WHERE IS MY ORDER? CAN I HAVE A TRACKING NUMBER?”
Generally, we will ship out your order within 24 hours.Once the parcel has been shipped, we will post the tracking number on the website and to your email. You can check the status.If not,you can send us an Email. Our colleague will help you. Or you can check your order on this tracking page:https://wowmax.com/pages/track-order
Q:"WHY DID I PURCHASED TWO OR THERE ITEMS IN MY ORDER, BUT ONLY 1PC IS DISPLAYED IN THE SHIPMENT STATUS?"
We ship all 2/3 items of your order in one parcel, so the shipment only displays 1pc. That doesn't mean only 1 item in your parcel.Please don't worry.
Q:"WHY IS MY ORDER ALWAYS AT THE PENDING STATUS?”
If you paid your order via PayPal and used E-check, then your order will be at pending status until your payment is cleared. So you need to clear the payment on PayPal at ASAP, then we can ship your order soon.
Q:"WHY IS THE SHIPMENT STATUS OF MY ORDER SHOWING AN ABNORMALITY OR PENDING?"
If it shows abnormality or pending in short time, that maybe normal transport state. If it lasts a long time( over 1 day), you can call the DHL/FedEx/UPS to ask about what is going on about it.Or you can send us the Email to fzhbpp@gmail.com we will help you out.
Q:"IF I'M NOT AT HOME, HOW CAN I SIGN FOR MY PACKAGE? CAN I HAVE A DELIVERY SERVICE WITHOUT SIGNATURE?"
Yes, you can. You can leave a note in your order, or call DHL/USPS/UPS to apply the service. After you applied the service without signature,if the package is lost or stolen, we do not take any responsibility..
Q:"WHY THE SHIPMENT STATUS SHOWS THAT I HAVE SIGNED. BUT I DID NOT RECEIVE THE PARCEL YET."
Once that happens, it means someone has signed the package for you. It may be your neighbor or family and friends. Please confirm it first. If not, please contact us.
Q:"WHEN CAN I RECEIVE MY ORDER?"
Normally, your order can delivery within 4-7 business days, if weekend or holiday or Customized wig,it maybe have a 2-4days delay. If want to track order status, please go to this page:https://wowmax.com/pages/track-order

About Change / Cancel Order

Q: “CAN I CHANGE THE ADDRESS?”
If your order is still not shipped, we can change the address for you. If it is shipped, you may have to pay extra fee for it. If you contact the courier privately to change the delivery address, then we have the right to charge your additional fees. So if you need to change the address,please contact us first.
Q:"CAN I CHANGE OR CANCEL MY ORDER?"
If you want to cancel or change your order, please send email to fzhbpp@gmail.com at first. If within 2 hours after ordered, we can do it for you,if over 2hours, we can't make sure that.
Q: “CAN I CHANGE THE SIZE, TEXTURE OR ANOTHER PRODUCT AFTER PLACED ORDER?"
If you want to change, please send emails to fzhbpp@gmail.com.If within 2 hours after ordered, we can do it for you, but if over 2hours, we can't make sure of that.

About Pillow Usage / Wash

Q:"HOW TO WASH MY PILLOW?"
The outer cover of a reading cushion is machine washable, while the inner cover containing the memory foam is spot clean only. Remove the outer cover from the pillow before washing. Do not tumble dry.
Q:"HOW TO USE A WEDGE PILLOW?"
Do you sleep on the thick end or the thin end?
Knowing how to sleep on a wedge pillow is as essential as having one. Let us look at the different positions you can place a wedge pillow. If you are sitting in bed, place the flat end of the pillow against the wall or bedhead. That will make for a comfortable backrest.
Upright ReclineIf you enjoy reading or journaling in bed, you can place the wide end of a wedge pillow flat on the mattress.
The flat side should then rest against the wall or headboard. With the pillow in this position, you can recline in an upright position without putting pressure on the neck or upper back.
Elevated Back Sleeping Snoring and symptoms of sleep apnea can often become worse when resting on the back. The ring of muscles and soft tissue in the back of the throat become soft and often collapse during sleep. When sleepers exhale, a loud vibrating noise can occur as air passes through this tissue. For those with sleep apnea, the relaxed tissue in the throat can put pressure on the trachea and cause breathing to start and stop.
A wedge pillow can be placed beneath the upper body, with the thinnest part of the incline resting near the middle of the back. The incline will open up the airway to make breathing easier and ensure the tongue falls forward rather than backward to prevent obstruction.
For those with allergies, a wedge pillow can also help the sinuses drain more easily, preventing congestion during sleep. For those who frequently experience acid reflux or GERD, stomach acid can flow back up into the esophagus when lying down. This can cause a painful burning sensation, also known as heartburn, that makes it difficult to sleep.
A wedge pillow can relieve symptoms of GERD. With a slight slope, gravity ensures the stomach acid flows down and does not enter the throat and cause discomfort.
Although experts suggest only sitting in bed when you intend to sleep, sometimes it can’t be avoided. With a wedge pillow, you won’t have to rest against an uncomfortable wall or headboard, and you will stay properly supported. Elevated Side Sleeping If you are a side sleeper, a wedge pillow can also provide relief from sleep apnea and acid reflux. Plus, a wedge pillow will ensure the spine remains neutral when side sleeping, preventing tension build-up in the back muscles.
A memory foam wedge pillow with a medium to medium-firm feel will also cradle the shoulders and prevent pressure points. As with back sleeping, we suggest side sleepers use a wedge pillow with an incline between 35 and 45 degrees. Sleepers can choose where their head rests by sitting up higher or lower on the pillow. However, the head, neck, and shoulders should remain aligned to reduce tension. Leg Articulation When Back Sleeping Back sleepers can place a wedge pillow under the knees to relieve pressure on the lower back and help muscles fully relax. Lifting the legs during sleep increases blood circulation, preventing the legs and feet from swelling and varicose veins from forming. For those with heart disease and other serious medical issues, improved circulation also promotes healing and recovery. Lap Placement If you find yourself needing to work in bed, a wedge pillow can be used as a mini desk. The thinnest part of the taper should rest on the lap and the widest part near the knees to achieve this position.
A laptop or tablet can then rest on the pillow for comfortable access and prevent wrist strain. When you have shoulder or neck pain, you should place it in the same position while sleeping. Rest your head on the inclined part. However, make sure your head, neck, and shoulders are in the same line to prevent tension. If you have pain in your lower back, you can place the pillow under your knees to help relieve pressure in the lumbar region. You can also place a small wedge pillow under your legs if you have poor circulation. This will keep your legs elevated and ensure proper blood flow to your heart.

About Pillow Problems

Q:"WHAT SHOULD I DO IF I RECEIVE THE WRONG OR DAMAGED PRODUCT?”
We apologize for the inconvenience you have experienced.
If your package is damaged when it was received, please contact us immediately at fzhbpp@gmail.com, with photos as required below for the purpose of reporting this to the courier company:
(1). Photo of the exterior packaging (flyer bag that contained all the items)
(2). Photo of all the items placed inside the exterior packaging
(3). Photo of the actual item that was damaged/broken (indicating that it is not in useable condition)Once we assess the damage and investigate the incident with the courier company, we will help you with the process of appropriate compensation.
NOTE: Please remember that you must contact us within 14 days from the date the order was delivered.Compensation is not guaranteed if the phtotos are not provided as required.
Q:"CAN I SELL THE PRODUCTS ON MY OWN SITE?"
Your purchase of Tooddly products is only for your personal use. By purchasing Wowmax products, you are agreeing the products are not allowed for resell or distribution for commercial purposes. We reserve the right to reject or cancel any order if we have reason to believe that your order is not for personal use.
Q:"ARE YOUR PRODUCTS BRAND NEW?"
Yes. We only sell brand-new products.

About Return / Refund

Q:"IS YOUR SHOPPING CART SYSTEM SECURE?"
Yes, we use a state of the art credit card processing system back by GeoTrust security.
Q:"I MADE A MISTAKE TO PLACING THE WRONG ORDER/DO NOT LIKE MY PRODUCT , CAN I RETURN IT?"
Yes, you can, but you need to contact us via email first after you receive the parcel. As you placed the wrong order/you don`t like it,which is a return for personal reasons, so we will remove $29 from your refund as the loss of freight and handling fee, please kindly understand that.
Q:"HOW DO I RETURN AN ITEM?"
1.If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.
2.Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
3.Only items purchased directly from https://www.wowmax.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns. Returned items must be in original packaging, including any accessories, manuals, and documentation.
4.Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic bag broken will not be accepted.
If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling. Returns made without receipt may be refused.Wowmax reserves the right to deny any return.
Q:"WHAT IF MY ORDER ARRIVES DAMAGED OR MISSING ITEM?"
Please report any damage to UPS when they deliver your package. Please inform us of any damage or missing items within 24 hours.
Q:"CAN I GET A FULL REFUND?"
If the returning is due to our problems (such as incorrect products, quality problem of products), we will provide a full refund for you after confirmation. But you need to contact us about the defective items via email within 2 days.
Without any prior report/notification, we will not issue a refund. So if you believe you have received an incorrect item, please kindly contact us within 2 days after receiving your package.
Q:"IF I REFUSE TO ACCEPT THE PACKAGE, CAN I GET A FULL REFUND?"
If the returning is due to our problems (such as incorrect products, quality problem of products), we will provide a full refund for you after confirmation. But you need to contact us about the defective items via email within 2 days. Without any prior report/notification, we will not issue a refund. So if you believe you have received an incorrect item, please kindly contact us within 2 days after receiving your package.
Q:"HOW LONG CAN I GET A REFUND AFTER RETURNING THE PARCEL ?"
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the refund will automatically be returned to your credit card or original method of payments within a certain amount of days.
Q:"DO I NEED TO PAY FOR THE RETURN SHIPPING?"
Please note that original shipping fee will be removed from your refund and if the returning is due to the buyer`s problems, the returning shipping costs will be borne by the customers. We do not provide return shipping labels. The return fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

About Coupon Code / Gift / Package

Q:"CAN I USE MULTIPLE PROMO CODES AT CHECKOUT?"
You may only use one promo code for one order. If you would like to use multiple promo codes, please place orders separetly

About Tax / Custom / Duty

Q:"WHY I NEED TO PAY THE CUSTOMS DUTY?"
Each country has different tariff policies. We usually try to help you avoid customs duties legally. If a tariff is charged, you will have to pay the duty.
Q:"WHY MY PARCEL WAS STAYED AT THE CUSTOMS?"
Customs spot checks are random.Once the customs clearance is completed,the package will be deliveried within 2-3days. Please don't worry, if any problems, please contact us.
Q:"WHY AM I OVERCHARGED WHEN I PAY MY ORDER?"
We only charge the amount of your order. As for the extra fee, it may be the handling fee charged by your bank, which is related to the type or area of your card.

About Contacting Us

Q:"WHERE ARE YOU LOCATED?"
389 State Route 10 Unit R East Hanover, NJ 07936 United States
Q:"HOW CAN I CONTACT A REAL PERSON?"
You can email us at fzhbpp@gmail.com. Our office hours are 9 am — 6 pm, Mon — Fri, GMT +8:00
Q:"WHY DID I SEND AN EMAIL, AND DIDN'T GET YOUR REPLY?"

There could be several reasons why you didn't receive our reply:

Our response might have ended up in your spam or junk folder. Please check those folders to ensure our email didn't get filtered out.

It's possible that there was a technical issue or an error in the email address provided. We apologize for any confusion or inconvenience this may have caused.

Occasionally, emails may get lost or delayed in transit. We apologize if this occurred in your case.

To resolve this issue, we kindly request you to check your spam or junk folder and add our email address to your contacts or whitelist. If you still don't find our reply, please reach out to us again, ensuring that the email address is correct, and we will make every effort to assist you promptly.

Q:"CAN I CALL YOU?"
Yes, you can call us if needed. But email might be the best recommendation. And you'd better write the most urgent question as the email title, and as concise as you can. The i-message/phone is the second option.

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